Privacy Policy
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Cookies Policy

A. Privacy Policy

This privacy policy provides you with information about how your personal data is used on the website www.koumpicrafts.com for the purpose of maintaining, improving and managing our products and services in order to provide you with the best experience every time you visit our store or interact with us in the digital world online and to inform you and sell our products and services to you.

This Privacy Policy informs you, in accordance with the European General Data Protection Regulation (GDPR), about how we, and/or third parties acting on our behalf, process personal data. We also inform you how you can contact us to exercise your rights under local law.

1. What Personal Data we collect from you

Identification data such as name, gender, date of birth
Contact data such as mobile phone, email address
Transaction behavior data
Data related to identification details and transaction behavior of the Customer, which are provided by devices or applications used, such as internet protocol address (ip address) or other data provided through the devices used by the Customer as location identification elements, as well as internet browsing data (cookies), which alone or combined with unique identification elements, may be used to identify the Customer.

2. Where your data is collected from

The above-mentioned personal data are collected from the following – as the case may be – sources:

Identification and contact data from the Customer.
Transaction behavior data from the Customer or from the use of the Company's products and services.
Data related to identification details and transaction behavior or location of the Customer from devices or applications used by the Customer, and/or from publicly accessible sources, including social networks and from service providers cooperating with the Company.

If the processing of the aforementioned personal data is based on the consent of the Customer, the Company follows the procedures provided by law for informing the Customer and obtaining their consent.

3. Why we collect your Data and how we process it

The personal data is collected as mentioned above either with the commencement or the intention of commencing a transactional relationship, or later, mainly for the purpose of providing you with the Company's services, but also for:

Investigating the degree of Customer satisfaction with the service and services provided by the Company and optimizing the services.
Communicating with them in any case of transactional, pre-contractual or contractual relationship with them for the fulfillment of contractual or legal obligations.
Drawing up a contract with the Customer, executing it and generally its smooth operation.
Documenting a request submitted by the Customer and examining it by the company to prove the fulfillment of the conditions of the Law.

4. Who are the recipients of your Data

The employees of koumpicrafts who are responsible for the management and operation of the transactional relationship with the Customer and for the fulfillment of obligations arising from this relationship or imposed by law, who must comply with the legal framework, including professional secrecy.
Natural and legal persons, to whom koumpicrafts assigns the execution of specific tasks on its behalf, such as market research companies, advertising and product promotion on behalf of the company, providers of maintenance services for parameterizing information technology applications, email providers, online storage services including cloud services under the condition of compliance in any case with professional secrecy and the duty of confidentiality and discretion.
Supervisory, public and/or other authorities within the framework of their legal responsibilities. Data is not transferred to countries outside the EU (third countries)

5. How long will your Data be kept

All identification data you may have provided on the website is kept in a form that allows the identification of the data subjects only for the period required for the purposes of processing the personal data.

6. What Rights do you have for the Protection of your Data

The Customer has the following rights:

To know what personal data concerning them is held and processed by the Company, as well as its origin (right of access).
To correct and/or supplement them so that they are complete and accurate (right of rectification).
To request the restriction of the processing of their data (right to restriction of processing).
To refuse and/or object to any further processing of their personal data held by the Company (right to object).
To request the deletion of their data from the Company's files (right to erasure or 'right to be forgotten').

Furthermore, Koumpicrafts reserves the right in any case to refuse the request for restriction of processing or deletion of the Customer's data if the processing or retention of the data is necessary for the establishment, exercise or support of its legitimate interest, its legal rights or its compliance with its legal obligations. The exercise of the above rights operates for the future and does not concern already executed data processing. The Customer has the right to submit a complaint to the Hellenic Data Protection Authority (www.dpa.gr) which is the competent supervisory authority for the protection of the fundamental rights and freedoms of natural persons against the processing concerning them, if they consider that their rights are violated in any way. To exercise the above rights, the Customer can contact via email at www.koumpicrafts.com. The company will make every possible effort to respond to the Customer within thirty (30) days from the submission of their request, which may be extended for sixty (60) additional days if this is required at the discretion of the Company, taking into account the complexity of the request and the number of requests. The Company will inform the Customer in any case of extension of the thirty (30) day deadline within thirty (30) days of receiving the request as well as the reasons for the extension. Finally, we inform you that the processing of your Data is carried out either by the Company's specially authorized personnel or through information systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to maintaining confidentiality and the protection of your Data, carry out tasks that are necessary to achieve the purposes strictly related to the use of our Websites, their services and the sale of products through our Websites.

Β. Cookies

We may collect identification data of the users of the koumpicrafts.com website, using relevant technologies, such as cookies. Cookies are small text files stored on the hard drive of every visitor/user and do not take cognizance of any document or file from their computer. We use via cookies only those data that are necessary for the proper functioning of the website, as well as information that helps us provide the maximum of the services that only you have authorized us to. The data you have authorized us to collect serve to improve your experience as users and to provide even better service. You can always set your internet browsing program (web browser) in such a way that it either warns you about the use of cookies in specific services or does not allow the acceptance of the use of cookies in any case. If you visit or use these specific services and generally the koumpicrafts.com page and do not wish for the use of cookies for your recognition, access to these services should cease. Cookies Policy

For any questions, clarifications or requests regarding the processing of your personal data, please contact us at the following contact details:

Business: Marianthi Chrysopoulou

Distinctive title: Koumpi coffee & crafts

Address: Peloponnissou 2, 546 31 Thessaloniki

VAT Number: 076835959

Tax Office: D Thessaloniki

Email: contact@koumpicrafts.com

Privacy Policy - Cookies Policy